Privacy Policy

This privacy policy sets out how Transforma Travel Group uses and protects any information that you give when you use this website.  Transforma Travel Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then it will only be used in accordance with this privacy statement.  Transforma Travel Group may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17/04/2011.

External links  
The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information Transforma Travel Group collects about you 
• your name and address
• your phone number and e-mail address;
• date of birth • your travel experience
• details about the services you specifically request.

How Transforma Travel Group will use the information it collects about you 
We will never collect sensitive information about you without your explicit consent. Any information that we collect about you is stored electronically on our database.  It may also be printed and stored in our filing system.

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction from a regulatory body of competent jurisdiction (such as The Information Commissioner).  From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.  If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by emailing

If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes then you should write to us to notify us of this.

To comply with the Data Protection Act 1998 we adhere to strict security procedures.  The personal information which we hold will be held securely to ensure no unauthorised disclosure or access.  When you register for a user account with us you will be required to adhere to the security provisions set out in these terms and conditions.

We reserve the right to appoint an internet service provider to host our website on our behalf which may be situated outside the European Economic Area.  By agreeing to our terms and conditions of use of our website you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above. It will be necessary for us to send data to all parts of the world nominated by you as a destination to which you plan to travel as well as third countries where this is necessary in order for us to provide the appropriate services to you. All data received by our local representatives will be delivered to and held by the recipients under an express duty of confidentiality and will be handled in accordance with EU law.

Should you wish to obtain a copy of the personal data that we hold concerning you, please send an e-mail to the following address:-  As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

If you have a complaint regarding any breach of this privacy policy, contact us at When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws.  We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.

Third Parties 
Transforma Travel Group will not disclose your information to third parties with the exception of the Chinese travel company, who is legally responsible for your stay in China.

The use of cookies on 
When visiting our web pages, we would like to use tracking technologies which will record and store information about you automatically.  This may include using a “cookie” which would be stored on your browser. If we cannot use such technology it is possible that certain functions of this site might be affected and you might not be able to access certain Web pages. We also might not be able to process your order. This information does not identify you personally.  We automatically collect and store only the following information about your visit:-

• the internet domain and IP address from where you access our website;
• the type of browser software and operating system used to access our website;
• the date and time you access our website;
• the pages you enter, visit and exit our website from; and
• if you were linked to our website from another website, the address of that website.

We use this information to help us identify click stream patterns, to improve our website and to learn about the number of visitors to our website and the types of technology our visitors use.  We only use this information to ensure that our Web pages stay compatible with a selection of browsers and systems, thereby ensuring that the pages appeal to a wide audience.  Currently our Web pages are optimised for the Internet browser.  We do not track or record information about individuals and their visits.

We will store your cookies for a maximum of six months.  You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.  Please note that our advertisers may also use cookies, over which we have no control.

We have appointed PayPal to collect credit card payments for the Service from you on our behalf.  All credit card transactions conducted from this website are carried out over a secure link for your security.  By transmitting your credit card details, you agree to our agent using your details for the purposes of:

  • authorising your credit card;
  • debiting your credit card account for such of our goods that you buy [and/or services that you use];
  • and advising us that payment has been made.
    NB: we do not store any of your personal credit card details in our PayPal system. We do retain your address details and payment authorisation codes